Operations

Offsite Kinetics understands your customers are the engine that drives your business. Delivering cost-effective results to your bottom line is our business. Offsite Kinetics is routinely benchmarked for quality and performance and consistently outperforms our competitors. Our programs have generated significant revenue returns for our clients, and we regularly exceed expectations.

How does Offsite Kinetics differentiate its operations?

Offsite Kinetics is large enough to have made significant investments in technology and systems but small enough that clients avoid the red tape and bureaucracy that typically prevail in mega-call center operations
Senior management, all the way up to the President, are involved, engaged and well-versed on the quality, training and metrics of every program
Connectivity and integration to client software and systems is typical for Offsite Kinetics but not the industry
Supervisor and quality management span of control
Dedicated operational and support team:
o Site Director, Operation Managers, Supervisors and Representatives
o Recruiters
o Quality and Training personnel
Customized performance reporting daily, weekly, monthly