Technology
Investments in the latest inbound and outbound contact center technology is paramount to providing our best-in-class service.
* Centralized IT HUB with direct connections to all centers
* Each center utilizes the Cisco CPS (Call Processing System) driving a Cisco Catalyst Switch
* 100% web enabled
* Auto messaging capabilities
* Comprehensive disaster recovery plans with redundant back-up systems
* We integrate client service platforms into our operations
Dialer Capabilities
* Call Blending
* Prioritize Agent Call Distribution
* Call Recording
* Auto-messaging
* Third-party Call Conferencing
* Call Transfer (outside of call center)
* Personal Call back Capabilities
* Agent Email Capabilities
* Remote Monitoring
* Agent Internet Access
* Ability to filter calls against Federal and State DNC Lists in real time
