Offsite Kinetics’ ability to provide top quality service to its clients is a direct result of proven training initiatives that extend to its professional development of existing agents
* Offsite Kinetics’ approach to training is a competitive advantage
* Comprehensive evaluation system to grade each trainer on a regular basis, including graduation rates, new hire performance, retention rates, and productivity rates
* Supervisors and representatives are required to undergo on-going training modules based on performance and quality metrics
* Representative performance effectiveness is measured through:
o Written tests
o Classroom participation
o Sales per hour
o Quality control monitoring
o Conversion rates
o Verbal evaluations
* Each center maintains a dedicated, on-site recruiter who understands and hires to specific client campaign requirements
* Corporate director of recruiting provides oversight to ensure quality hiring
* Each applicant must meet established requirements for education, job experience, voice quality, listening skills and scheduling
